Privacy Policy

WHAT PERSONAL DATA WE COLLECT AND WHY

We collect personal information from you to process orders, improve your experience on our website, and communicate relevant updates.

Personal Data Collected:

• Full Name
• Address
• Email

Purpose of Collection:

• To fulfill and ship orders.
• To send you transactional or promotional emails (if you consent).
• No data will be shared with third parties.

Third-Party Services

Payment Platforms: PayPal, MercadoPago, Transbank

Payment data is processed exclusively through these platforms. Jelou Xiani does not store credit card information. PayPal and MercadoPago are solely responsible for handling and protecting this data.

DATA RETENTION

• We retain your personal data as long as you maintain an active commercial relationship with us.
• For inactive accounts, we keep personal data for a maximum of one year before deletion, unless legal or administrative requirements dictate otherwise.

USER RIGHTS OVER PERSONAL DATA

• You have the right to request a copy of the personal data we hold about you.
• You may request deletion of your personal data, except for information we are legally required to retain.
• If you have an account, you can view, edit, or delete most of your personal information via your profile. Some data, like usernames, cannot be changed.
• To exercise your rights, contact us

COOKIES

Cookies are small files stored on your device to improve website functionality and user experience.

• Temporary cookies check whether your browser accepts cookies; these are deleted when you close your browser.
• Login and display preferences are stored in cookies:
• Access cookies last 2 days.
• Screen options cookies last 1 year.
• If “Remember Me” is selected, login lasts 2 weeks.
• Cookies are deleted upon logout.

You may disable cookies via your browser settings, but some website features may not function correctly.

LEGAL AND INTELLECTUAL PROPERTY

• All works, designs, logos, text, and graphics are the property of Jelou Xiani.
• Unauthorized reproduction, distribution, or use for personal or commercial gain is prohibited.
• Photos or materials may not be used to simplify personal work or for personal benefit.
• Characters featured on this site may belong to third parties. For any issues, please contact us directly.

COMMENTS AND USER-GENERATED CONTENT

• When leaving comments, we collect information submitted in the comment form, your IP address, and browser user agent for spam prevention.
• An anonymized string (hash) of your email may be shared with Gravatar to display your profile picture.
• Approved comments, along with your profile picture, may be publicly visible.

MEDIA AND UPLOADED CONTENT

• Avoid uploading images containing sensitive embedded information (EXIF GPS).
• Visitors to the website may download uploaded images, including any location data.

✉︎ CONTACT INFORMATION

For questions or concerns regarding your personal data or this Privacy Policy: